Rippl Terms of Service

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Last Updated: January 15, 2025

These Terms of Service (these “Terms”) describe the terms and conditions by which you may access and/or use the website(s), including https://ripplcare.com/ and any successor URL(s), and any and all related software, documentation, and online, mobile-enabled, and/or digital platforms or services that facilitate access to behavioral telehealth services and related tools that support individuals, including in-home caregivers, partners, spouses, family members, or friends (“Caregivers”) who care for older adults (“Care Recipients”) through a variety of means, content, and virtual support groups (collectively, the “Services”) provided by Rippl Care, Inc. (including its affiliates, successors and assigns, “Rippl Care,” “we,” “our,” or “us”).

Rippl Care provides practice management and technology services to Rippl Care PC of Washington, PC, Rippl Care PC of California, PC, Rippl Care PC of New Jersey, PC, and other affiliated medical practices (collectively, “Rippl Care PC”). These Terms govern your access to and use of the Services delivered by Rippl Care. If you and/or your Care Recipient use medical services delivered by Rippl Care PC, you understand and agree that you and, to the extent applicable, your Care Recipient are bound by and subject to Rippl Care PC’s Patient Consent. Please read the Patient Consent, including the Consent to Treatment via Telehealth, carefully before receiving any clinical services, including telehealth services, from Rippl Care PC. Rippl Care PC’s Notice of Privacy Practices explains how Rippl Care PC protects your protected health information as required by law.

By accessing and/or using the Services, or by clicking a button or checking a box marked “I Agree” (or something similar), you signify that you have read, understood, and agree to be bound by these Terms, and you acknowledge that you have read and understood our Privacy Notice, as further described in Section 8.1 (Privacy). We reserve the right to modify these Terms, and we will provide notice of material changes as described below. These Terms apply to Caregivers and Care Recipients, as applicable, and to all other applicable visitors and users of the Services (collectively, “Users,” and, as applicable to you, “you” or “your”).

PLEASE READ THESE TERMS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION PROVISION IN SECTION 16.2 (THE “ARBITRATION AGREEMENT”) AND A CLASS ACTION/JURY TRIAL WAIVER PROVISION IN SECTION 16.3 (THE “CLASS ACTION/JURY TRIAL WAIVER”) THAT REQUIRE, UNLESS YOU OPT OUT PURSUANT TO THE INSTRUCTIONS IN THE ARBITRATION AGREEMENT, THE EXCLUSIVE USE OF FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES BETWEEN YOU AND US, INCLUDING ANY CLAIMS THAT AROSE OR WERE ASSERTED BEFORE YOU AGREED TO THESE TERMS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW (AS DEFINED BELOW), YOU EXPRESSLY WAIVE YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS, AS WELL AS YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION OR PROCEEDING.

1. How We Administer the Service

1.1 Eligibility. This is a contract between you and Rippl Care. You must read and agree to these Terms before using the Services. If you do not agree, you may not use the Services. You may use the Services only if you can form a legally binding contract with us, and only in compliance with these Terms and all applicable local, state, national, and international laws, rules, and regulations (“Applicable Law”). Without limiting the generality of the foregoing, any access to, or use of, the Service by anyone who is a minor (which is under the age of 18 in most jurisdictions) in any applicable jurisdiction (a “Minor”) is strictly prohibited and in violation of these Terms, unless such access and/or use is supervised by a parent or legal guardian (“Parent”) who: (a) has read and understands these Terms; (b) approves all rights granted, and all obligations undertaken, by the Minor hereunder; and (c) agrees to be bound by these Terms. If you are a Parent of a User who is a Minor, then, by allowing such Minor to access and/or use the Service, you are subject to these Terms and responsible for such Minor’s activity on the Service. With respect to the Parent of a User who is a Minor, “you,” as used in these Terms in the context of a license grant, assignment, restriction, obligation, acknowledgment, representation, warranty, or covenant, or in any similar context, means “the Parent, on behalf of the Parent and the Minor,” and “your” has the corresponding meaning. The Service is not available to any Users we previously removed from the Service.

1.2 User Accounts

(a) Your User Account. Your account on the Services (your “User Account”) gives you access to certain services and functionalities that we may, in our sole discretion, establish and maintain as part of the Services from time to time. You acknowledge that, notwithstanding anything to the contrary herein, you do not own your User Account, nor do you possess any rights to data stored by or on behalf of Rippl Care on the servers running the Services. We may maintain different types of User

(b) Care Recipient Accounts. Each Care Recipient will have an individual account which may be accessed and used by Caregivers associated with a Care Recipient, to the extent permitted by applicable law. These Terms are an agreement between (i) us and the Care Recipient and, if applicable, (ii) us and the Caregiver. For purposes of these terms “you,” in the context of a license grant, assignment, restriction, obligation, acknowledgment, representation, warranty, or covenant, or in any similar context, means (i) such Care Recipient and (ii) the Caregiver and “your” has the corresponding meanings. The Care Recipient’s and the Caregiver’s access and use of the Services shall each be subject to these Terms. The Care Recipient’s or Caregiver’s right to access and use the Services may be suspended or terminated in accordance with these Terms (including, in the case of a Caregiver if the Care Recipient removes the Caregiver from the applicable Care Recipient Account).

(c) Connecting Via Third-Party Services. By connecting to the Services via a third-party service, you give us permission to access and use your information from that service, as permitted by that service, and to store your log-in credentials and/or access tokens for that service.

(d) Account Security. You may never use another User’s User Account without such User’s permission. When creating your User Account, you must provide accurate and complete information, and you must keep this information up to You are solely responsible for the activity that occurs on your User Account, you will keep your User Account password(s) and/or any other authentication credentials secure, and you will not share your password(s) and/or any other authentication credentials with anyone else. We encourage you to use “strong” passwords (passwords that use a combination of upper- and lower-case letters, numbers, and symbols) to protect your User Account. We will not be liable for, and expressly disclaim liability for, any losses caused by any unauthorized use of your User Account and/or any changes to your User Account, including, without limitation, changes made by any Caregiver with access to your User Account, including Care Recipient Account. You will notify us immediately of any breach of security or unauthorized use of your User Account.

(e) Account Settings. You may control certain aspects of your User Account and any associated User profile, and of the way you interact with the Services, by changing the settings in your device and/or settings By providing us with your email address, you consent to our using that email address to send you Services-related notices, including notices about your User Account, messages with Care Navigators, informational communications, and any notices required by Applicable Law, in lieu of communication by postal mail. You may also receive communications through in-app messaging or similar media within the Services, including communications with Care Navigators or us. We may also use that email address to send you other messages, including, without limitation, marketing and advertising messages, such as messages notifying you of changes to features of the Services and special offers (collectively, “Marketing Emails”). If you do not want to receive Marketing Emails, you may opt out of receiving them by clicking on the “unsubscribe” link within a Marketing Email or following the other instructions included in the Marketing Email. Opting out will not prevent you from receiving Services-related notices.

1.3 The Services. We may, in our sole discretion, offer, maintain, modify, and discontinue various services and functionalities as part of the Services from time to time. For example:

(a) Access to Telehealth Services. As part of the Services, we may provide technology and other means to enable you to utilize and access certain telehealth services, including but not limited to access to behavioral health services from Rippl Care PC . Rippl Care is not a healthcare provider, insurance provider, or a prescription fulfillment In providing access to the telehealth services, Rippl Care’s role is limited to making certain telehealth related information available to you and/or facilitating your access to behavioral telehealth services provided by Rippl Care PC. Rippl Care is not responsible for such healthcare providers’ acts or omissions, or for any content of your communications with them. Rippl Care is independent of the healthcare providers, and does not employ or otherwise exercise any control over the services provided by healthcare providers, regardless of whether they utilize the telehealth services facilitated through the Services. Further, Rippl Care has no control over, and assumes no responsibility for, the content, availability, suitability, accuracy, quality, security, legality, reliability, privacy policies, or practices of any telehealth services offered by Rippl Care PC. When you use such telehealth services, we encourage you to read Rippl Care PC’s Patient Consent and Notice of Privacy Practices. By using such telehealth services, you release and hold us harmless from any and all liability arising from your use thereof.

(b) Care Navigation Services. As part of the Services, we may provide you with the ability to interact with personal care navigators (“Care Navigators”) through a variety of ways such as web-based videoconferencing, direct messaging, chat support, audio communications, and store and forward technologies. Such Services provide the means of interaction with Care Navigators, and are not medical or healthcare services.

(c) Recordings. By using the Services to record conversations or meetings you conduct via telephone or videoconference, you consent to us recording such conversations, including conversational data between and among Caregivers, Care Recipients and Care Navigators, as

(d) Changes, Suspension, and Termination. You may de-activate your User Account at any time. We may, with or without prior notice, change the Services, stop providing the Services or features of the Services to you or to Users generally, or create usage limits for the Services. We may, with or without prior notice, permanently terminate or temporarily suspend your access to your User Account and/or the Services without liability, with or without cause, and for any or no reason, including if, in our sole determination, you violate any provision of these Upon their termination for any reason or no reason, you continue to be bound by these Terms.

1.4 Your Interactions with Other Users. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS, INCLUDING SHARING OF INFORMATION, WITH OTHER USERS. YOU ARE SOLELY RESPONSIBLE FOR ENSURING YOU HAVE ALL AUTHORIZATIONS OR CONSENTS NEEDED TO SHARE OR DISCLOSE INFORMATION, INCLUDING MEDICAL INFORMATION, WITH OR TO OTHER USERS. WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR DISPUTES BETWEEN YOU AND OTHER USERS. WE EXPRESSLY DISCLAIM ALL LIABILITY ARISING FROM YOUR INTERACTIONS WITH OTHER USERS, AND FOR ANY USER’S ACTION OR INACTION, INCLUDING RELATING TO USER CONTENT (AS DEFINED BELOW).

2. Not Medical Advice

RIPPL CARE IS NOT A LICENSED HEALTHCARE PROVIDER AND RIPPL CARE DOES NOT OFFER MEDICAL ADVICE UNDER THESE TERMS OR THE SERVICES, AND RIPPL CARE’S PROVISION OF THE SERVICES DOES NOT CONSTITUTE THE PRACTICE OF MEDICINE OR HEALTH CARE SERVICES, ADVICE, DIAGNOSIS, OR TREATMENT, NOR DOES IT CREATE A MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP. NOTHING IN THE SERVICES, INCLUDING ANY INFORMATION AND OUTPUT WHICH MAY BE ACCESSED THROUGH THE SERVICES, SHOULD BE CONSIDERED OR USED AS MEDICAL ADVICE, NOR DO THE SERVICES PROVIDE A DIAGNOSIS OR TREATMENT. ANY CONTENT OR RESOURCES MADE AVAILABLE THROUGH THE SERVICES ARE FOR INFORMATIONAL OR EDUCATIONAL PURPOSES AND WE DO NOT GUARANTEE THAT THE CONTENT IS TIMELY, ACCURATE OR COMPLETE, AND WE WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY ERRORS OR OMISSIONS IN, OR FOR THE RESULTS OBTAINED FROM THE USE OF, SUCH CONTENT. CARE NAVIGATORS OFFER SUPPORT TO CAREGIVERS OF OLDER ADULTS BUT DO NOT DIAGNOSE, TREAT OR MANAGE ANY HEALTH CONDITION OR RENDER MENTAL HEALTH TREATMENT. THE USE OF THE SERVICES AND ANY OUTPUTS ARE NOT A SUBSTITUTE FOR MEDICAL ADVICE. THE SERVICES DO NOT PROVIDE OR REPLACE THE INDEPENDENT JUDGMENT OF A TRAINED AND LICENSED MEDICAL OR HEALTHCARE PROFESSIONAL, AND ANY DIAGNOSIS OR COURSE OF TREATMENT IS TO BE MADE IN THE INDEPENDENT JUDGMENT OF A TRAINED MEDICAL OR HEALTHCARE PROFESSIONAL. IF YOU BELIEVE YOU OR A CARE RECIPIENT IS EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR VISIT THE NEAREST EMERGENCY ROOM IMMEDIATELY.

RIPPL CARE IS NOT A REFERRAL SERVICE AND DOES NOT REFER, RECOMMEND OR ENDORSE ANY PARTICULAR HEALTHCARE PROVIDER, TEST, PROCEDURE, OPINION, OR OTHERINFORMATION THAT MAY APPEAR THROUGH THE SERVICES. IF YOU RELY ON ANY CONTENT, YOU DO SO SOLELY AT YOUR OWN RISK. WE ENCOURAGE YOU TO INDEPENDENTLY CONFIRM ANY CONTENT RELEVANT TO YOU WITH OTHER APPROPRIATE SOURCES.

3. Access to the Services; Services Restrictions

3.1 Access to the Services. Subject to your compliance with these Terms and any documentation we may make available to you, you are hereby granted a non-exclusive, limited, non-transferable, and freely revocable right to access and use the Services, solely for your personal use strictly as permitted by the features of the We may terminate the license granted in this Section at any time, for any reason or no reason. We reserve all rights not expressly granted herein in and to the Services and content therein.

3.2 Restrictions and Acceptable Use. Except to the extent a restriction is prohibited by Applicable Law, you will not do, and will not assist, permit, or enable any third party to do, any of the following:

(a) disassemble, reverse engineer, decode, or decompile any part of the Services;

(b) use any robot, spider, scraper, off-line reader, data mining tool, data gathering or extraction tool, or any other automated means to access the Services in a manner that sends more request messages to the servers running the Services than a human can reasonably produce in the same period of time by using a conventional on-line web browser (except that Rippl Care grants the operators of public search engines revocable permission to use spiders to copy publicly available materials from the Services for the sole purpose of, and solely to the extent necessary for, creating publicly available searchable indices of, but not caches or archives of, such materials, and only as specified in the applicable robots.txt file);

(c) use any content available on or via the Services (including any caption information, keywords, or other metadata) for any machine learning and/or artificial intelligence training or development purposes, or for any technologies designed or intended for the identification of natural persons;

(d) buy, sell or transfer API keys without our prior written consent in each case;

(e) copy, rent, lease, sell, loan, transfer, assign, license or purport to sublicense, resell, distribute, modify, alter, or create derivative works of any part of the Services or any of our Intellectual Property (as defined below), including, without limitation by any automated or non-automated “scraping”;

(f) use the Services in any manner that impacts (i) the stability of the servers running the Services, (ii) the operation or performance of the Services or any User’s use of the Services, or (iii) the behavior of other applications that use the Services;

(g) take any action that imposes, or may impose (as determined by us, in our sole discretion), an unreasonable or disproportionately large load on our infrastructure;

(h) use the Services in any manner or for any purpose that (i) violates, or promotes the violation of, any Applicable Law, contractual obligation, or right of any person, including, but not limited to, Intellectual Property Rights (as defined below), privacy rights, and/or rights of personality, (ii) is fraudulent, false, deceptive, or defamatory, (iii) promotes hatred, violence, or harm against any individual or group, or (iv) otherwise may be harmful or objectionable (in our sole discretion) to us or to our providers, our suppliers, Users, or any other third party;

(i) use or display the Services in competition with us, to develop competing products or services, for benchmarking or competitive analysis of the Services, or otherwise to our detriment or disadvantage;

(j) access any content available on or via the Services through any technology or means other than those provided by the Services or authorized by us;

(k) bypass the measures we may use to prevent or restrict access to the Services, including, without limitation, features that prevent or restrict use or copying of any content or that enforce limitations on use of the Services or any portion thereof;

(l) attempt to interfere with, compromise the system integrity or security of, or decipher any transmissions to or from, the servers running the Services;

(m) use the Services to transmit spam, chain letters, or other unsolicited email;

(n) use the Services for any commercial solicitation purposes;

(o) transmit invalid data, viruses, worms, or other software agents through the Services;

(p) impersonate another person or entity, misrepresent your affiliation with a person or entity, hide or attempt to hide your identity, or otherwise use the Services for any invasive or fraudulent purpose;

(q) collect or harvest any personal information, including Users’ names, from the Services; or

(r) identify or refer to us or to the Services in a manner that could reasonably imply a relationship that involves endorsement, affiliation, or sponsorship between you (or a third party) and us without our prior express written consent.

4. User Grants, Covenants, Representations and Warranties

4.1 As between us and you, you (or your licensors) will own any and all information, data, and other content, such as messages, information, photographs, and recordings of home care environments, in any form or medium, that is collected, downloaded, or otherwise received, directly or indirectly, from you (or on your behalf) by or through the Services (“User Content”).

4.2 You understand that certain portions of the Services may allow other Users to communicate with each other through in-Service messaging, or to view, edit, share, and/or otherwise interact with your User Content and your Output (as defined below). By providing or sharing your User Content and Output through the Services, you agree to allow others to view, edit, share, and/or interact with your User Content and Output in accordance with your settings and these Terms. You further agree not to share or disclose with other Users (other than your Care Navigators) any sensitive information, including medical information, unless you are authorized to do so. We have the right (but not the obligation) in our sole discretion to remove any of your User Content or Output that is shared via the Services. You hereby grant each User, to the extent you make your User Content available to such User and to the extent necessary for such User to use the Services, a non-exclusive license to access your User Content and Output through the Services, and to use, reproduce, distribute, display and perform your User Content and Output, which you make available to such User through the Services. You further grant, and you represent and warrant that you have all rights necessary to grant, to us, under all of your Intellectual Property Rights, an irrevocable, perpetual, transferable, sublicensable (through multiple tiers), fully paid, royalty-free, and worldwide right and license to use, copy, store, modify, distribute, reproduce, publish, list information regarding, make derivative works of, and display your User Content: (i) to maintain and provide the Services; (ii) to improve our products and the Services and for our other business purposes, such as data analysis, customer research, developing new products or features, and identifying usage trends; and (iii) to perform such other actions as described in our Privacy Notice or as authorized by you in connection with your use of the Services.

4.3 You affirm, represent, and warrant the following:

(a) you have the written consent of each and every identifiable natural person referred to or mentioned in the User Content, if any, to use such person’s name, voice, and likeness in the manner contemplated by the Services and these Terms, and each such person has released you from any liability that may arise in relation to such use;

(b) you have obtained, and are solely responsible for obtaining, all consents required by Applicable Law to provide User Content relating to third parties;

(c) your User Content and Output and our use thereof as contemplated by these Terms and the Services will not violate any Applicable Law or infringe any rights of any third party, including, but not limited to, any Intellectual Property Rights and privacy rights;

(d) your User Content does not include any information or material that a governmental body deems to be sensitive or classified information, and your provision of User Content in connection with the Services is not violative of any confidentiality rights of any third party;

(e) we may exercise the rights to your User Content granted to us under these Terms without liability for payment of any guild or other fees, residuals, payments, or royalties payable under any collective bargaining agreement or otherwise;

(f) you will not upload or make available through the Services, either directly or by other means: any personal information of children under 13 or the applicable age of digital consent;

(g) your User Content does not include nudity or other sexually suggestive content; hate speech, threats, or direct attacks on an individual or group; content that is abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or invasive of another’s privacy; sexist or racially, ethnically, or otherwise discriminatory content; content that contains self-harm or excessive violence; fake or impostor profiles; illegal content or content in furtherance of harmful or illegal activities; malicious programs or code; any person’s personal information without such person’s consent; spam, machine-generated content, or unsolicited messages; and/or otherwise objectionable content; and

(h) to the best of your knowledge, all User Content and other information that you provide to us is truthful and accurate.

4.4 WE CLAIM NO OWNERSHIP RIGHTS OVER YOUR USER CONTENT. WE TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY USER CONTENT. YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USER CONTENT AND THE CONSEQUENCES OF SUBMITTING, POSTING, DISPLAYING, PROVIDING, SHARING, OR OTHERWISE MAKING IT AVAILABLE ON OR THROUGH THE SERVICES, AND YOU UNDERSTAND AND ACKNOWLEDGE THAT WE ARE ACTING ONLY AS A PASSIVE CONDUIT FOR YOUR ONLINE DISTRIBUTION AND PUBLICATION OF YOUR USER CONTENT.

5. Intellectual Property

5.1 Intellectual Property Rights Definition. For the purposes of these Terms, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of personality, trademark, trade dress and service mark rights, goodwill, trade secret rights, and any and all other intellectual property rights and proprietary rights as may now exist or hereafter come into existence, and all applications therefor and registrations, renewals, and extensions thereof, under Applicable Law.

5.2 Rippl Care Intellectual Property. You understand and acknowledge that we (or our licensors (including other Users), as applicable) own and will continue to own all rights (including Intellectual Property Rights), title, and interest in and to the Services, all materials and content displayed or otherwise made available on and/or through the Services (including, without limitation, Output, images, text, graphics, illustrations, logos, photographs, audio, videos, music, and User Content belonging to other Users; but, excluding your User Content), and all software, algorithms, code, technology, and intellectual property underlying and/or included in or with the Services (collectively and individually, “Intellectual Property”). Except as may be explicitly provided herein, nothing in these Terms will be deemed to create a license in or under any such Intellectual Property Rights, and you will not access, sell, license, rent, modify, distribute, copy, reproduce, transmit, display, perform, publish, adapt, edit, or create derivative works of any Intellectual Property. Use of any Intellectual Property for any purpose not expressly permitted by these Terms is strictly prohibited.

5.3 Output. Subject to your compliance with these Terms, you may use output arising from your use of the Services (“Output”) for any lawful purpose (except as described below), on a royalty-free basis, provided that you acknowledge and agree: (i) that your use of the Services and the Output does not transfer to you ownership of any Intellectual Property Rights in the Services or Output and that (ii) we may, by notice to you at any time, limit your use of the Output or require you to cease using the Output (and delete any copies of them) if we form the view, in our sole and absolute discretion, that your use of the Output may infringe the rights of any third party. You shall not represent that Output was human-generated or use the Output to train your own machine learning models.

WE MAY MAKE AVAILABLE THROUGH THE SERVICES CERTAIN FEATURES, OUTPUT, OR CONTENT POWERED BY ARTIFICIAL INTELLIGENCE AND/OR MACHINE LEARNING. DUE TO THE NATURE OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING, THE OUTPUT OR CONTENT MAY NOT BE UNIQUE ACROSS USERS AND THE SERVICES MAY GENERATE THE SAME OR SIMILAR OUTPUT OR CONTENT FOR OTHER USERS. USE OF THE SERVICES MAY RESULT IN INCORRECT OUTPUT OR CONTENT THAT DOES NOT ACCURATELY REFLECT REALITY. BEFORE INTERACTING WITH FEATURES IN, OR OUTPUT OR CONTENT FROM, THE SERVICES, YOU ARE RESPONSIBLE FOR MAKING YOUR OWN DETERMINATION THAT SUCH FEATURES, OUTPUT, OR CONTENT ARE SUITABLE, AND YOU ARE RESPONSIBLE FOR ANY RELIANCE ON THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY SUCH FEATURES, OUTPUT, OR CONTENT. YOU MUST EVALUATE THE ACCURACY OF ANY FEATURES, OUTPUT, OR CONTENT AS APPROPRIATE FOR YOUR USE CASE, INCLUDING BY USING HUMAN REVIEW OF THE FEATURES, OUTPUT, OR CONTENT. YOU UNDERSTAND AND AGREE THAT THE FEATURES, OUTPUT, OR CONTENT MAY CONTAIN “HALLUCINATIONS” AND MAY BE INACCURATE, OBJECTIONABLE, INAPPROPRIATE, OR OTHERWISE UNSUITED TO YOUR PURPOSE, AND YOU AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DAMAGES YOU OR ANY THIRD PARTY ALLEGES TO INCUR AS A RESULT OF OR RELATING TO ANY OUTPUT OR OTHER CONTENT GENERATED BY OR ACCESSED ON OR THROUGH THE SERVICES.

5.4 Usage Data. We may collect, or you may provide to us, diagnostic, technical, usage, and/or related information, including information about your computers, mobile devices, systems, and software (collectively, “Usage Data”). All Usage Data is and will be owned solely and exclusively by us, and, to the extent any ownership rights in or to the Usage Data vest in you, you hereby assign to us all rights (including Intellectual Property Rights), title, and interest in and to Accordingly, we may use, maintain, and/or process the Usage Data or any portion thereof for any lawful purpose, including, without limitation: (a) to provide and maintain the Services; (b) to improve our products and services (including the Services), and to develop new products, services, and/or features; (c) to monitor your usage of the Services; (d) for research and analytics, including, without limitation, data analysis, identifying usage trends, and/or customer research; and (e) to share analytics and other derived Usage Data with third parties, solely in de-identified or aggregated form. The Services may contain technological measures designed to prevent unauthorized or illegal use of the Services; you understand and acknowledge that we may use these and other lawful measures to verify your compliance with these Terms and to enforce our rights, including Intellectual Property Rights, in and to the Services.

5.5 Feedback. To the extent you provide us any suggestions, recommendations, or other feedback relating to the Services or to any other Rippl Care’s products or services (collectively, “Feedback”), you hereby assign to us all rights (including Intellectual Property Rights), title, and interest in and to the Feedback. Accordingly, we are free to use the Feedback and any ideas, know-how, concepts, techniques, and/or other intellectual property contained in the Feedback, without providing any attribution or compensation to you or to any third party, for any purpose whatsoever, although we are not required to use any Feedback. Feedback is deemed our Confidential Information (as defined below). You acknowledge that, by acceptance of your submission of Feedback, we do not waive any rights to use similar or related ideas previously known to us, or developed by our employees, or obtained from sources other than you.

6. DMCA Notice

We respect artists and content owner rights, and it is our policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 (as it may be amended, “DMCA”).

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Services, please notify our copyright agent as set forth in the DMCA. For your complaint to be valid under the DMCA, you must provide all of the following information in writing:

(a) an electronic or physical signature of a person authorized to act on behalf of the copyright owner;

(b) identification of the copyrighted work that you claim has been infringed;

(d) information reasonably sufficient to permit us to contact you, such as your address, telephone number, and email address;

(e) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and

(f) a statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.

The above information must be submitted to our DMCA Agent, using the following contact information:

Attn:
DMCA Notice
Rippl Care, Inc.

Address:
2825 Eastlake Avenue East
Suite 230
Seattle, WA 98012

Tel: (206) 647-1007
Email: [email protected]

Under United States federal law, if you knowingly misrepresent that online material is infringing, you may be subject to criminal prosecution for perjury and civil penalties, including monetary damages, court costs, and attorneys’ fees.

Please note that the procedure outlined herein is exclusively for notifying Rippl Care and its affiliates that your copyrighted material has been infringed. The preceding requirements are intended to comply with Rippl Care’s rights and obligations under the DMCA, including 17 U.S.C. §512(c), but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under the DMCA and other Applicable Law.

In accordance with the DMCA and other Applicable Law, we have adopted a policy of terminating, in appropriate circumstances, Users who are deemed to be repeat infringers. We may also, at our sole discretion, limit access to the Services and/or terminate the User Accounts of any Users who infringe any Intellectual Property Rights of others, whether or not there is any repeat infringement.

7. Privacy; Data Security

7.1 Privacy. We care about your privacy. By using the Services, you acknowledge that we may collect, use, and disclose your personal information and aggregated and/or anonymized data as set forth in our Privacy Notice, and that your personal information may be transferred to, and/or processed in, the United States.

7.2 Security. We care about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or to use your data for improper purposes. You acknowledge that you provide your data at your own risk.

8. Text Messaging and Calls

8.1 General. You may provide us with your telephone number as part of creating your User Account or otherwise. By providing a telephone number, you consent to receiving autodialed or prerecorded calls and/or text messages from us, or on our behalf, at such telephone number. We may place such calls or send such texts to (a) help keep your User Account secure through the use of multi-factor authentication (“MFA”); (b) help you access your User Account if you are experiencing difficulties; and/or (c) as otherwise necessary to service your account or enforce these Terms, our policies, Applicable Law, or any other agreement we may have with you. Part of the MFA identity-verification process may involve Rippl Care sending text messages containing security codes to the telephone number you provided, and you agree to receive such texts from or on behalf of Rippl Care.

8.2 Consent to Transactional You expressly consent and agree to Rippl Care contacting you using written, electronic, and/or verbal means, including manual dialing, emails, prerecorded/artificial voice messages, and/or using an automatic telephone dialing system to call or text your mobile/cellular telephone number, as necessary to complete transactions requested by you and to service your account, and as permitted by Applicable Law, in each case even if the phone number is registered on any United States federal and/or state Do-Not-Call/Do-Not-email registry/ies. Message and data rates apply. For purposes of clarity, the text messages described in this paragraph are transactional text messages, not promotional text messages.

8.3 Consent to Promotional Messages. Additionally, we offer you the chance to enroll to receive recurring SMS/text messages from Rippl Care. You may enroll to receive text messages about account-related news and alerts and/or Promotional Offers (including cart reminders) and marketing related to Rippl Care products and/or services. By enrolling in Rippl Care’s SMS/text messaging service, you agree to receive text messages from Rippl Care to the mobile phone number provided by you, and you certify that such mobile number is true and accurate and that you are authorized to enroll such mobile number to receive such You acknowledge and agree that the texts may be sent using an automatic telephone dialing system and that message and data rates apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. Message frequency varies. Consent is not required as a condition of purchase. To the extent permitted by Applicable Law, we are not responsible for any delays upon sending or receiving text messages.

8.4 Unsubscribing From Promotional Messages. You may opt out from promotional text messages at any time. To unsubscribe from promotional text messages, reply “STOP,” “QUIT,” “END,” “CANCEL,” or “UNSUBSCRIBE” to any promotional text message you receive from Rippl Care. You consent that following such a request to unsubscribe, you may receive one (1) final text message from or on behalf of Rippl Care confirming your request. For help, reply “HELP” to such text message or reach out to Rippl Care customer support as set out in the Service.

9. Additional Terms for Apps

9.1 General. To use any App, you must have a mobile device that is compatible with such App. Rippl Care does not warrant that any App will be compatible with your mobile device. You may use mobile data in connection with an App and may incur additional charges from your wireless provider in connection with such App. You understand and acknowledge that you are solely responsible for any such charges. We hereby grant you a non-exclusive, limited, non-transferable, and freely revocable license to use a compiled code copy of the App(s) under your User Account on one (1) or more mobile devices owned or controlled solely by you (except to the extent Apple or Google permits any shared access and/or use of the iOS App or Android App (as each of those terms is defined below), respectively), solely in accordance with these Terms. The foregoing license grant is not a sale of any App or of any copy thereof. You may not: (a) modify, disassemble, decompile, or reverse engineer any App, except to the extent that such restriction is expressly prohibited by Applicable Law; (b) rent, lease, loan, resell, sublicense, distribute, or otherwise transfer any App to any third party, or use any App to provide time sharing or similar services for any third party; (c) make any copies of any App; (d) remove, circumvent, disable, damage, or otherwise interfere with security-related features of any App, features that prevent or restrict use or copying of any content accessible through any App, or features that enforce limitations on use of the Apps; or (e) delete the copyright or other proprietary rights notices on any App. You acknowledge that we may, from time to time, issue upgraded versions of the Apps, and may automatically electronically upgrade the version of the App that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and you understand and acknowledge that the terms and conditions of these Terms will apply to all such upgrades. Any third-party code that may be incorporated into an App is covered by the applicable open source or third-party license, if any, authorizing use of such code. We or our third-party partners or suppliers retain all right, title, and interest in and to the Apps (and any copies thereof). Any attempt by you to transfer or delegate any of the rights, duties, or obligations hereunder, except as expressly provided for in these Terms, is void. We reserve all rights not expressly granted under these Terms.

9.2 iOS App. This Section 10.2 (iOS App) applies to any App you acquire from the Apple App Store (such App, “iOS App”). You and Rippl Care understand and acknowledge that these Terms are solely between you and Rippl Care, not Apple, (“Apple”), and that Apple has no responsibility for the iOS App or content thereof. Your access to and use of the iOS App must comply with the usage rules set forth in Apple’s then-current Apple Media Services Terms and Conditions and with the applicable Volume Content Terms. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the iOS App. In the event of any failure of the iOS App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the iOS App to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be governed solely by these Terms and any law applicable to Rippl Care as provider of the iOS App. You and Rippl Care acknowledge that Apple is not responsible for addressing any claims of you or any third party relating to the iOS App or your possession and/or use of the iOS App, including, but not limited to: (a) product liability claims; (b) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation. You acknowledge that, in the event of any third-party claim that the iOS App, or your possession and use of that iOS App, infringes that third party’s intellectual property rights, Rippl Care, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim, to the extent required by these Terms. You and Rippl Care acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as relates to your license of the iOS App, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as relates to your license of the iOS App against you as a third-party beneficiary thereof.

9.3 Android App. The following applies to any App you acquire from the Google Play Store (such App, “Android App”): (a) you acknowledge that these Terms are between you and Rippl Care only, and not Google LLC or any affiliate thereof (collectively, “Google”); (b) your access to and use of the Android App must comply with Google’s then-current Google Play Terms of Service; (c) Google is only a provider of the Google Play Store where you obtained the Android App; (d) Rippl Care, and not Google, is solely responsible for the Android App; (e) Google has no obligation or liability to you with respect to the Android App or these Terms; and (f) you understand and acknowledge that Google is a third-party beneficiary to these Terms as they relate to the Android App.

10. Your Use of Third-Party Services

The ServiceS may contain links to third-party sites, materials, content, and/or services, INCLUDING links to alzheimer’S association resources and similar resources (collectively, “Third-Party Services”) that are not owned or controlled by us, and certain functionalities of the ServiceS may require your use of third-party services. If you use third-party ServiceS in connection with the ServiceS, you are subject to and agree to, and must comply with, the third party’s terms and conditions made available via, or agreed in connection with, its services. We do not endorse or assume any responsibility for any third-party services. If you access a third-party ServiceS from the ServiceS or share your user content OR OUTPUT on or through any third-party service, you do so at your own risk, and you understand that these terms and our privacy notice do not apply to your use of any third-party service. You expressly relieve us from any and all liability arising from your access to and/or use of any third-party service. Your use of any Third-Party Services and any interactions with Third Parties, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such use or interactions, are solely between you and such Third Parties. You understand and acknowledge that we will not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.

11. Release

You hereby release us from all claims, damages (whether direct, indirect, incidental, consequential, or otherwise), obligations, losses, liabilities, costs, debts, and expenses, in each case of every kind and nature, known and unknown, arising out of a dispute between you and a third party (including any other User) in connection with the Services. In addition, you waive any Applicable Law that says, in substance: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE RELEASED PARTY.”

12. Indemnity

You will defend, indemnify, and hold us and our subsidiaries and affiliates, and our and their respective agents, suppliers, licensors, employees, contractors, officers, and directors (collectively, including Rippl Care, the “Rippl Care”) harmless from and against any and all claims, damages (whether direct, indirect, incidental, consequential, or otherwise), obligations, losses, liabilities, costs, debts, and expenses (including, but not limited to, legal fees) arising from: (a) your access to and/or use of the Services, including your use of Output; (b) your violation of any term of these Terms, including, without limitation, your breach of any of your representations and warranties set forth in these Terms; (c) your violation of any third-party right, including, without limitation, any privacy right or Intellectual Property Right; (d) your violation of any Applicable Law; (e) User Content or any content that is submitted via your User Account, including, without limitation, any misleading, false, or inaccurate information; (f) your willful misconduct; or (g) any third party’s access to and/or use of the Services with your username(s), password(s), or other authentication credential(s).

13. No Warranty; Disclaimers

The serviceS ARE provided on an “as is” and “as available” basis. Your use of the serviceS is at your own risk. To the maximum extent permitted by applicable law, the serviceS, the intellectual property, and any other information available on or through the serviceS are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and/or non-infringement. No advice or information, whether oral or written, obtained by you from us or through the serviceS will create any warranty not expressly stated herein. Without limiting the generality of the foregoing, none of the RIPPL CARE indemnitees warrants that any content or any other information contained in, or available via, the ServiceS is accurate, comprehensive, reliable, useful, or correct; that the ServiceS will meet your requirements; that the ServiceS will be available at any particular time or location, uninterrupted, or secure; that any defects or errors in the serviceS will be corrected; or that the ServiceS ARE free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the ServiceS is so obtained at your own risk, and you will be solely responsible for any damage to your computer system(s) or mobile device(s) and/or for loss of data that results from same or from your access to and/or use of the serviceS. You may have other statutory rights, but the duration of statutorily required warranties, if any, will be limited to the shortest period permitted by applicable law. WITHOUT LIMITING THE FOREGOING IN THIS SECTION 14, you acknowledge that we have no control over, and no duty to take any action regarding: (a) which users gain access to the Services, (b) what you access THROUGH THE SERVICES, (c) what effect ANYTHING ACCESSED THROUGH THE SERVICES may have on you, (d) how you may interpret or use ANYTHING ACCESSED THROUGH THE SERVICES, or (e) what actions you may take as a result of having been exposed to the SERVICES. You release us from all liability for your use or inability to use THE SERVICES.

Further, RIPPL CARE does not warrant, endorse, guarantee, recommend, or assume responsibility for any product or service advertised or offered by any third party through the ServiceS or any hyperlinked website or service, and RIPPL CARE will not be a party to, or in any way monitor, any transaction between you and third-party providers of products or services.

United states federal law and some states, provinces, and other jurisdictions do not allow the exclusion of and/or limitations on certain implied warranties, so the above exclusions and/or limitations may not apply to you. These terms give you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations under these terms will not apply to the extent prohibited by applicable law.

14. Limitation of Liability

YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS THE CANCELLATION OR TERMINATION OF YOUR ACCOUNT WITH US. IN NO EVENT SHALL OUR OR ANY RIPPL CARE INDEMNITEE’S CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO OR ARISING OUT OF YOUR USE OF THE SERVICES, REGARDLESS OF THE FORM OF ACTION, EXCEED ONE-HUNDRED ($100) DOLLARS. THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

To the maximum extent permitted by applicable law, in no event will any RIPPL CARE indemnitee be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, or data, or other intangible losses, arising out of or relating to the use of, or inability to use, the ServiceS or any portion thereof. Under no circumstances will we be responsible for any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access to or use of the ServiceS or your user account or the information contained therein.

To the maximum extent permitted by applicable law, we assume no liability or responsibility for any (a) errors, mistakes, or inaccuracies of content; (b) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of the ServiceS; (c) any unauthorized access to or use of the servers running the ServiceS and/or any and all personal information stored therein; (d) any interruption or cessation of transmission to or from the ServiceS; (e) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the ServiceS by any third party; (f) any errors or omissions in any content, or any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the ServiceS; and/or (g) your data, any user content, or the defamatory, offensive, or illegal conduct of any third party.

Some jurisdictions do not allow the exclusion of and/or limitations on incidental or consequential damages, so the above exclusions and/or limitations may not apply to you. These terms give you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under these terms will not apply to the extent prohibited by applicable law.

15. Governing Law, Arbitration, and Class Action/Jury Trial Waiver.

WITHOUT LIMITING THE APPLICABILITY HEREOF, THIS SECTION 15 APPLIES TO YOUR RELATIONSHIP WITH RIPPL AND RIPPL CARE PC, AS DEFINED IN THE PATIENT CONSENT BETWEEN YOU AND RIPPL CARE PC, AND ANY OTHER AGREEMENTS BETWEEN YOU AND RIPPL CARE PC. PLEASE READ THIS SECTION CAREFULLY.

15.1 Governing Law. You agree that: (a) the Services will be deemed solely based in the State of Washington; and (b) the Services will be deemed a passive one that does not give rise to personal jurisdiction over us, either specific or general, in jurisdictions other than Washington. These Terms will be governed by the internal substantive laws of the State of Washington, without respect to its conflict of laws principles. The parties acknowledge that these Terms evidence a transaction involving interstate commerce. Notwithstanding the preceding sentences with respect to the substantive law governing these Terms, the Federal Arbitration Act (9 U.S.C. §§ 1-16) (as it may be amended, “FAA”) governs the interpretation and enforcement of the Arbitration Agreement below and preempts all state laws (and laws of other jurisdictions) to the fullest extent permitted by Applicable Law. If the FAA is found to not apply to any issue that arises from or relates to the Arbitration Agreement, then that issue will be resolved under and governed by the law of the U.S. state where you live (if applicable) or the jurisdiction mutually agreed upon in writing by you and us. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree to submit to the exclusive personal jurisdiction of the federal and state courts located in Washington for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our data security, Confidential Information, or Intellectual Property Rights, as set forth in the Arbitration Agreement below, including any provisional relief required to prevent irreparable harm. You agree that Washington is the proper and exclusive forum for any appeals of an arbitration award, or for trial court proceedings in the event that the Arbitration Agreement below is found to be unenforceable. These Terms were drafted in the English language and this English language version of the Terms is the original, governing instrument of the understanding between you and us. In the event of any conflict between the English version of these Terms and any translation, the English version will prevail.

15.2 Arbitration Agreement

(a) General. READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. This Arbitration Agreement applies to and governs any dispute, controversy, or claim between you and us that arises out of or relates to, directly or indirectly: (i) these Terms, including the formation, existence, breach, termination, enforcement, interpretation, validity, and enforceability thereof; (ii) access to or use of the Services, including receipt of any advertising or marketing communications; (iii) any transactions through, by, or using the Service; or (iv) any other aspect of your relationship or transactions with us, directly or indirectly, as a User or consumer (each, a “Claim,” and, collectively, “Claims”). This Arbitration Agreement will apply, without limitation, to all Claims that arose or were asserted before or after your consent to these Terms.

(b) Opting Out of Arbitration Agreement. If you are a new User, you can reject and opt out of this Arbitration Agreement within thirty (30) days of accepting these Terms by emailing us at [email protected] with your full, legal name and stating your intent to opt out of this Arbitration Agreement. Opting out of this Arbitration Agreement does not affect the binding nature of any other part of these Terms, including the provisions regarding controlling law or the courts in which any disputes must be brought.

(c) Dispute-Resolution Process. For any Claim, you will first contact us at [email protected] and attempt to resolve the Claim with us informally. In the unlikely event that we have not been able to resolve a Claim after sixty (60) days, we each agree to resolve such Claim exclusively through binding arbitration by JAMS before a single arbitrator (the “Arbitrator”), under the Optional Expedited Arbitration Procedures then in effect for JAMS (the “Rules”), except as provided herein. JAMS may be contacted at jamsadr.com, where the Rules are available. In the event of any conflict between the Rules and this Arbitration Agreement, this Arbitration Agreement will control. The arbitration will be conducted in the U.S. county where you live (if applicable) or [Sussex County, Delaware], unless you and Rippl Care agree otherwise. If you are using the Services for commercial purposes, each party will be responsible for paying any JAMS filing and administrative fees and Arbitrator fees in accordance with the Rules, and the award rendered by the Arbitrator will include costs of arbitration, reasonable attorneys’ fees, and reasonable costs for expert and other witnesses. If you are an individual using the Services for non-commercial purposes: (i) JAMS may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from JAMS; (ii) the award rendered by the Arbitrator may include your costs of arbitration, your reasonable attorneys’ fees, and your reasonable costs for expert and other witnesses; and (iii) you may sue in a small claims court of competent jurisdiction without first engaging in arbitration, but this would not absolve you of your commitment to engage in the informal dispute resolution process. Any judgment on the award rendered by the Arbitrator may be entered in any court of competent jurisdiction. You and we agree that the Arbitrator, and not any federal, state, or local court or agency, will have exclusive authority to resolve any disputes relating to the scope, interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The Arbitrator will also be responsible for determining all threshold arbitrability issues, including issues relating to whether these Terms are, or whether any provision of these Terms is, unconscionable or illusory, and any defense to arbitration, including waiver, delay, laches, unconscionability, and/or estoppel.

(d) Equitable Relief. NOTHING IN THIS ARBITRATION AGREEMENT WILL BE DEEMED AS: PREVENTING US FROM SEEKING INJUNCTIVE OR OTHER EQUITABLE RELIEF FROM THE COURTS AS NECESSARY TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION, OR VIOLATION OF OUR DATA SECURITY, CONFIDENTIAL INFORMATION, OR INTELLECTUAL PROPERTY RIGHTS; OR PREVENTING YOU FROM ASSERTING CLAIMS IN A SMALL CLAIMS COURT, PROVIDED THAT YOUR CLAIMS QUALIFY AND SO LONG AS THE MATTER REMAINS IN SUCH COURT AND ADVANCES ON ONLY AN INDIVIDUAL (NON-CLASS, NON-COLLECTIVE, AND NON-REPRESENTATIVE) BASIS.

(e) Severability. If this Arbitration Agreement is found to be void, unenforceable, or unlawful, in whole or in part, the void, unenforceable, or unlawful provision, in whole or in part, will be severed. Severance of the void, unenforceable, or unlawful provision, in whole or in part, will have no impact on the remaining provisions of this Arbitration Agreement, which will remain in force, or on the parties’ ability to compel arbitration of any remaining Claims on an individual basis pursuant to this Arbitration Agreement. Notwithstanding the foregoing, if the Class Action/Jury Trial Waiver below is found to be void, unenforceable, or unlawful, in whole or in part, because it would prevent you from seeking public injunctive relief, then any dispute regarding the entitlement to such relief (and only that relief) must be severed from arbitration and may be litigated in a civil court of competent jurisdiction. All other claims for relief subject to arbitration under this Arbitration Agreement will be arbitrated under its terms, and the parties agree that litigation of any dispute regarding the entitlement to public injunctive relief will be stayed pending the outcome of any individual claims in arbitration.

15.3 Class Action/Jury Trial Waiver. BY ENTERING INTO THESE TERMS, YOU AND RIPPL CARE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO BRING, JOIN, OR PARTICIPATE IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND AS A PLAINTIFF OR CLASS MEMBER. THE FOREGOING APPLIES TO ALL USERS (BOTH NATURAL PERSONS AND ENTITIES), REGARDLESS OF WHETHER YOU HAVE OBTAINED OR USED THE SERVICES FOR PERSONAL, COMMERCIAL, OR OTHER PURPOSES. THIS CLASS ACTION/JURY TRIAL WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S OR ENTITY’S CLAIMS. YOU AND RIPPL CARE AGREE THAT THE ARBITRATOR MAY AWARD RELIEF ONLY TO AN INDIVIDUAL CLAIMANT AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF ON YOUR INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED MAY NOT AFFECT OTHER USERS.

16. U.S. Government Restricted Rights

To the extent the Services are being used by or on behalf of the U.S. Government, the Services will be deemed commercial computer software or commercial computer software documentation (as applicable). Accordingly, if you are an agency of the U.S. Government or any contractor therefor, you receive only those rights with respect to the Services as are granted to all other Users hereunder, in accordance with 48 C.F.R. §227.7202 and 48 C.F.R. §12.212, as applicable.

17. Export Controls

You understand and acknowledge that the Services may be subject to export control laws and regulations. You will comply with all applicable import and export and re-export control and trade and economic sanctions laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the U.S. Treasury Department’s Office of Foreign Assets Control (“OFAC”), and the International Traffic in Arms Regulations maintained by the U.S. State Department. You represent and warrant that you are not, and that no person to whom you make the Services available or that is acting on your behalf, is (a) listed on the List of Specially Designated Nationals and Blocked Persons or on any other list of sanctioned, prohibited, or restricted parties administered by OFAC or by any other governmental entity, or (b) located in, a national or resident of, or a segment of the government of, any country or territory for which the United States maintains trade or economic sanctions or embargoes or that has been designated by the U.S. Government as a “terrorist supporting” region.

18. General Provisions

18.1 Assignment. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without our prior express written consent, but may be assigned by us without restriction. Any attempted transfer or assignment in violation hereof will be null and void.

18.2 Notification Procedures and Changes to these Terms. We may provide notifications, whether such notifications are required by Applicable Law or are for marketing or other business-related purposes, to you via email notice or written or hard copy notice, or through posting of such notice on the Services, as we determine, in our sole discretion. We reserve the right to determine the form and means of providing notifications to Users, provided that you may opt out of certain means of notification, as required under Applicable Law or as described in these We are not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. We may, in our sole discretion, modify or update these Terms from time to time, and so you should review this page periodically. When we change these Terms in a material manner, we will update the ‘last modified’ date at the top of this page and notify you that material changes have been made to these Terms. These Terms apply to and govern your access to and use of the Services effective as of the start of your access to the Services, even if such access began before publication of these Terms. Your continued use of the Services after any change to these Terms constitutes your acceptance of the new Terms of Service. If you do not agree to any part of these Terms or to any future Terms of Service, do not access or use (or continue to access or use) the Services.

18.3 Entire Agreement; Severability. These Terms, together with any amendments and any additional agreements you may enter into with us in connection with the Services, will constitute the entire agreement between you and us concerning the Services. Any statements or comments made between you and any of our employees or representatives are expressly excluded from these Terms and will not apply to you or us, or to your access to or use of the Services. Except as otherwise stated in the Arbitration Agreement, if any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of these Terms, which will remain in full force and effect.

18.4 No Waiver. No waiver of any term of these Terms will be deemed a further or continuing waiver of such term or of any other term, and our failure to assert any right or provision under these Terms will not constitute a waiver of such right or provision.

18.5 California Residents. The provider of the Services is set forth herein. If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting it in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

18.6 Contact. If you have any questions about these Terms and/or the Services, please contact us at [email protected].