FAQs

Rippl provides specialty dementia care and is pioneering a new care model to dramatically expand access to high quality, wraparound services for seniors, their families and caregivers. More information on how it works is available here.

Deeply experienced, board certified Nurse Practitioners, Licensed Social Workers and Care Navigators specialized in caring for seniors with behavioral and mental health health challenges. Our entire team is enrolled in the Rippl Academy, a first of its kind dementia training program delivered at Rippl in partnership with Harvard’s McLean Hospital.

• Care navigators – learn about your uniqe needs and then offer strategies, resources, and guidance within an individualized care plan

• Nurse practitioners – specialize in evaluating and treating dementia, manage medications, and collaborate with providers that you may already see

• Social workers – help get you prepared for the future and provide short term counseling to patients and care givers

No, Rippl can provide support to anyone in the states we currently provide services who can benefit from our specialized care.

No, we are dementia care specialists, our clinicians can help you diagnose and manage suspected dementia as well as if you have a formal diagnosis.

Yes, our clinicians are capable of diagnosing some neurocognitive conditions. If we’re not able to provide a diagnosis, we can help facilitate introductions to physicians who can.

Yes. We are not able to treat emergency or time-sensitive medical needs to include chest pain, shortness of breath, stroke-like symptoms or complex behavioral health challenges such as acute schizophrenia or psychosis.

Illinois, Missouri, Texas, Florida and Washington with more to come. Please reach out, even if you live in a different state, so we can keep you posted on our expansion.

We accept Medicare and accept or are currently in the process of joining Medicaid and most health plan networks in states we serve. Contact us to check your coverage. Patients with in-network plans can expect a copay similar to a PCP visit. If you qualify for the CMS GUIDE program services will be provided at no cost to you.

Yes, we coordinate all of our care with your current primary care physician and keep them up to date as we provide specialized dementia care to you.

No. While we are headquartered in Seattle, today, we only offer care via video or phone call.

We partner with many facilities to ensure the client can be seen through our telehealth services in the comfort of their home. We are able to send a link to a virtual appointment to family members, patients, or facility staff to ensure they are able to connect to one of our social workers or nurse practitioners for their appointment.

We see family caregivers in partnership with the patient. In addition to short term counseling for patients, family members, and caregivers, we provide education on the diagnosis, provide self-management strategies, and connect family caregivers to relevant community resources.

Yes, send us an inquiry using the form on this page.

Yes, just let us know what you need during onboarding.

Call us at our special Optum patient helpline at 206-803-1199.

Guiding an Improved Dementia Experience (GUIDE) is a free Medicare program that provides comprehensive and coordinated care for individuals living with dementia and their caregivers. The Dementia Care Navigation Service is powered by Rippl and the Alzheimer’s Association is an approved participant in the GUIDE program. We help manage the enrollment process, paperwork, and work with Medicare to verify your eligibility.

You can always call your Care Navigator with any questions. You can contact the GUIDE Model Help Desk by sending an email to GUIDEModelTeam@cms.hhs.gov or by calling 1-888-734-6433, option 7.

They can provide you with more information and answer any additional questions you may have.