Rippl provides specialty dementia care and is pioneering a new care model to dramatically expand access to high quality, wraparound services for seniors, their families and caregivers. More information on how it works is available here.
FAQs
Still have a question? Reach out to Rippl
Who are your care team members?
Deeply experienced, board certified Nurse Practitioners, Licensed Social Workers and Care Navigators specialized in caring for seniors with behavioral and mental health health challenges. Our entire team is enrolled in the Rippl Academy, a first of its kind dementia training program delivered at Rippl in partnership with McLean Hospital.
- Engagement specialists – help patients and caregivers in getting signed up with Rippl and setting their first appointment
- Care navigators – develop and take charge of the care plan, helping with additional resources and referrals inside Rippl and in the community
- Nurse practitioners – help with medication management and collaborate with providers you already see
- Social workers – provide therapy for family members, caregivers, and patients
Do I need a doctor’s referral to get care from Rippl?
No, Rippl can provide support to anyone in the states we currently provide services who can benefit from our specialized care.
Do I need a diagnosis to get care from Rippl?
No, we are dementia care specialists, our clinicians can help you diagnose and manage suspected dementia as well as if you have a formal diagnosis.
Can Rippl provide a diagnosis?
Yes, our clinicians are capable of diagnosing some neurocognitive conditions. If we’re not able to provide a diagnosis, we can help facilitate introductions to physicians who can.
Are there conditions you are not able to treat?
Yes. We are not able to treat emergency or time-sensitive medical needs to include chest pain, shortness of breath, stroke-like symptoms or complex mental or behavioral health challenges such as acute schizophrenia or psychosis.
What states do you currently provide care in?
Illinois, Missouri, Texas and Washington with more to come. Please reach out, even if you live in a different state, so we can keep you posted on our expansion.
How do I pay for care?
We accept Medicare and accept or are currently in the process of joining Medicaid and most health plan networks in states we serve. Contact us to check your coverage. Patients with in-network plans can expect a copay similar to a PCP visit. If you qualify for the CMS GUIDE program services will be provided at no cost to you.
Can I still see my current doctor?
Yes, we coordinate all of our care with your current primary care physician and keep them up to date as we provide specialized dementia care to you.
Do you have an office I can come to?
No. While we are headquartered in Seattle, today, we only offer care via video or phone call.
I live in Assisted Living, how would an appointment work?
We partner with many facilities to ensure the client can be seen through our telehealth services in the comfort of their home. We are able to send a link to a virtual appointment to family members, patients, or facility staff to ensure they are able to connect to one of our social workers or nurse practitioners for their appointment.
How do you support family caregivers?
We see family caregivers in partnership with the patient, or independently as needed. In addition to therapy offered to family members and caregivers, our care navigation team works to provide education on the diagnosis, provide self-management strategies, and connect family caregivers to relevant community resources.
Is there a waitlist to be notified when Rippl is in network with my insurance?
Yes, send us an inquiry using the form on this page.
Does Rippl offer translation/transcription services?
Yes, just let us know what you need during onboarding.
My primary care physician practices at Optum Washington (formerly The Everett Clinic or The Polyclinic) and they referred me to Rippl. How do I get started?
Call us at our special Optum patient helpline at 206-803-1199.
What is GUIDE?
Guiding an Improved Dementia Experience (GUIDE) is a free Medicare program that provides comprehensive and coordinated care for individuals living with dementia and their caregivers. The Dementia Care Navigation Service is powered by Rippl and the Alzheimer’s Association is an approved participant in the GUIDE program. We help manage the enrollment process, paperwork, and work with Medicare to verify your eligibility.
Who can I contact if I have more questions about GUIDE?
You can always call your Care Navigator with any questions. You can contact the GUIDE Model Help Desk by sending an email to GUIDEModelTeam@cms.hhs.gov or by calling 1-888-734-6433, option 7.
They can provide you with more information and answer any additional questions you may have.
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